'94% of customers do not complain until it is too late, but those that do tell nine other people'. This interactive workshop will give participants an:
Understanding of how to retain hard won customers and motivate staff at the same time, gain an understanding of the services you provide from your customers’ perspective, identify ways of improving your service and develop a plan of action.
This day will highlight the skills and techniques that are important in providing excellent customer service.
Programmes can be tailored to
your company and delivered at a venue of your choice.
For further information or to reserve a place, CONTACT US on
admin@businessfoundation.org.
